British Columbia Serving It Right Practice Test

When should you communicate with co-workers after an intoxicated guest leaves?

1. Immediately after the guest shows signs of intoxication

2. After writing down the car description

3. After recording the incident in the logbook

4. Once the guest arrives

The correct answer is: After writing down the car description

Communicating with co-workers after an intoxicated guest leaves is crucial for ensuring the safety and proper management of the situation. Writing down the car description is significant because it provides accurate information that may be necessary for future reference or for assisting authorities if any issues arise after the guest departs. This action enhances accountability and helps other staff members be aware of potential risks. Recording the incident in the logbook afterward is also important, as it formalizes the record of what occurred and may be required for compliance with your establishment’s policies or legal responsibilities. Talking with co-workers immediately after the guest shows signs of intoxication might seem urgent; however, addressing the situation in an organized manner, such as noting details before discussing it, is more effective. Lastly, communicating once the guest arrives would not make sense, as it's better to have the details outlined while the situation is still fresh in memory, both for safety and to ensure proper procedures are followed. Overall, documenting the details before discussing with co-workers ensures clarity and thoroughness when managing situations involving intoxicated guests.