British Columbia Serving It Right Practice Test

In handling a situation with an unruly patron, the most effective approach is to request help from other staff members and follow established protocols. This method ensures that the situation is managed safely and appropriately. Engaging other staff not only provides additional support but also allows for a more coordinated response. Different staff members can take on different roles, such as talking to the patron, monitoring the area for safety, or communicating with management. Following protocols is crucial as it provides a clear framework for dealing with such situations, ensuring that all actions taken are in line with legal obligations and the establishment’s policies.

This response minimizes risk and enhances the likelihood of resolving the situation without further escalation. It's also important because unruly behavior can present safety concerns, and a well-structured approach is needed to ensure the safety of both patrons and staff.

While engaging an unruly patron in conversation may sometimes be effective, it can also escalate the situation if the patron becomes more agitated. Ignoring the behavior could lead to further disturbances and potentially harm other guests or staff. Immediately calling the police might be necessary in severe cases, but it is usually best to exhaust internal management strategies first unless the patron poses an immediate danger.