British Columbia Serving It Right Practice Test

What should you do if you observe a patron displaying irritating behavior?

1. Ignore them to avoid confrontation

2. Notify the management immediately

3. Ask them to leave at once

4. Continue to serve them drinks

The correct answer is: Notify the management immediately

When dealing with a patron exhibiting irritating behavior, notifying management is crucial for several reasons. Management is trained to handle such situations more effectively and has protocols in place to ensure both the safety and comfort of all patrons. They can assess the situation from a professional standpoint, potentially intervening in a way that de-escalates any tension. Furthermore, by alerting management, you ensure that the incident is documented and managed appropriately. This helps protect both staff and the establishment by addressing behavior that could lead to more significant issues down the line. It also allows for a collective approach to handling problematic patrons, which can lead to a safer environment for both guests and employees. This approach is preferable to ignoring the behavior, which could permit it to escalate, or attempting to handle it personally by asking patrons to leave or continuing to serve them, as these actions can lead to conflict or harm.