Engaging in the service industry, especially in British Columbia, comes with unique challenges and responsibilities. One of those challenges? Knowing what to do if you witness someone who’s gone a bit overboard with their drinking. You know what? It’s not just about pouring drinks and cashing out; it's about ensuring everyone has a good time and stays safe.
So, what should a server do if they see someone trying to chug down just one more drink? The right answer, and the one that aligns with responsible beverage service practices, is to engage with the person and assess their situation. This proactive approach isn’t just about being a good server; it’s about looking out for the well-being of customers.
Imagine this scenario: You notice a customer who was cheerful just a little while ago, now slumped over the bar. Instead of ignoring the behavior or pouring them another drink, a simple chat can make all the difference.
"Hey there, how are you feeling? Want to grab some water instead?"
This kind of engagement allows you to evaluate their state of mind and their capacity to continue drinking.
By having that conversation, you get to gauge whether they’re still capable of making responsible choices or if they might need a little support (or a glass of water!). After all, it's your job to serve drinks responsibly, not just hand them over like it's a game of catch.
If you ignore the situation, you’re not just turning a blind eye—you're potentially inviting disaster. People can become ill from too much drinking, or worse, they might become a danger to themselves or others. And let’s be real, nobody wants that. It’s like letting a toddler run wild in a candy store—chaos is bound to ensue.
Now, you might think, "Should I call the cops?" Well, hold your horses! Reporting them to local authorities without first assessing the situation may be unnecessary. There’s a fine line between keeping everyone safe and escalating a situation that can be handled with a conversation.
Unless someone looks like they’re in real danger—say, they’re about to fall off their bar stool or are making poor choices—it's wise to first try and handle things within the venue.
Let’s not forget option C: Serving them more drinks to encourage socializing. Now, if that doesn't sound like a recipe for a night gone wrong, I don't know what does! As a responsible server, your role isn’t to help customers dent their wallets with unnecessary drinks. It’s about helping them have a good—and safe—time. When people are having fun, it’s not hard to engage without pouring more booze down their throats.
Ultimately, the conversation is key. Engaging with someone who might be drinking excessively and assessing their needs not only reflects responsible service but could also prevent potential issues later. Nobody wants a scene, especially not in front of other guests. So, remember:
Engage with your patrons.
Assess their situation.
Act responsibly.
Being the hero of the night doesn’t always involve a cape; sometimes, all it takes is a sincere conversation and a thoughtful approach. After all, isn’t responsible service just another way of looking out for one another?