Handling Intoxicated Patrons: A Guide for BC Servers

In the bustling environment of bars and restaurants, the well-being of patrons isn’t just a priority; it's a responsibility that comes with serving alcohol. One of the most pressing situations a server might encounter? A patron insisting on driving while intoxicated. You know what? This isn’t just a minor issue; it’s a glaring threat, not only to the individual but to everyone around them. So, what can you do? Let's break it down a bit.

What Should You Do?

First off, if a patron is adamant about getting behind the wheel after drinking, the only logical response is to call the police with detailed information. Yep, that’s right. This isn’t just about playing the good Samaritan; it’s about protecting lives. Intoxicated driving can lead to accidents that have life-altering consequences, so taking proactive steps is not just sensible, it’s essential.

Now, you might be wondering, “But what about letting them leave with a warning?” or “Shouldn’t I just inform them of the closing time?” Well, let's unpack those thoughts a bit. Allowing someone to leave with a mere warning or even having them sign a liability waiver? That’s like handing them a loaded gun and telling them to be careful. It might seem harmless, but it completely disregards the potential danger ahead.

The Bigger Picture

So, why exactly is calling the police such an important move? Here’s the thing: law enforcement professionals are trained for moments just like this. They have the authority to assess the situation, determine the patron’s level of intoxication, and ultimately lead the person toward safer decisions—like arranging a designated driver or a cab.

Internally, you might wrestle with the idea of confrontation. Nobody wants to be the “bad guy,” right? But think of it this way: your job isn’t just to serve drinks; it’s about ensuring that everyone leaves safely. Consider the sound of screeching tires or, even worse, the silence that follows an accident. Those are the realities you’re preventing by taking action.

Making It Personal

And don't forget, you’re a part of your community. For those who frequent your establishment, you’re not just a staff member; you’re a trusted figure. They might come back and thank you—for caring enough to intervene. Isn’t that a rewarding thought? Plus, fostering a culture of safety within your bar can set the tone for other establishments, creating a ripple effect that extends beyond your walls.

Conclusion: It’s On Us

Let’s circle back to the bottom line here: Don't underestimate the gravity of the situation when a patron insists on driving after drinking. The safest and most responsible action is to call the police. By doing this, you’re not just following protocol; you're actively participating in protecting lives. Remember, every responsible action you take contributes to a safer community—one drink at a time.

So next time you find yourself in such a situation, trust your instincts. Protecting patrons and your community is a huge aspect of the service. Your role is not just to serve alcohol, but to embody a sense of safety and responsibility. Always be ready to act—not just for your customers, but for the broader society around you.