What is the primary step to assess if a guest is ill or intoxicated?

The primary step to assess if a guest is ill or intoxicated is conducting an initial assessment. This involves observing the guest’s appearance, behavior, and any other relevant signs that may indicate they are unwell or under the influence of alcohol.

An initial assessment is crucial because it allows servers and staff to make an informed decision based on direct observation. This may include checking for physical signs such as slurred speech, unsteady movements, or disorientation, as well as considering other factors such as the duration of their stay and how much they have consumed.

While monitoring behavior is important, relying solely on that without a broader initial assessment could lead to missing other indicators of intoxication or illness. Inquiring with other patrons may provide additional context but is generally not reliable as it can lead to misinformation. Consuming a sample of the same drink is not a responsible method for assessing another's condition and does not provide any objective information regarding the guest's state. Hence, starting with an initial assessment is the most effective and professional approach to ensure the safety and well-being of all guests.