British Columbia Serving It Right Practice Test

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What is one of the roles of a house policy in beverage service?

To define the drink prices
To provide procedures for different situations
To determine employee work hours
To select the drinks offered at the establishment

The correct answer is: To provide procedures for different situations

A house policy plays a crucial role in beverage service as it establishes clear guidelines and procedures for various situations that may arise in the establishment. This includes handling customer interactions, addressing incidents of over-service, managing ID checks for age verification, and ensuring compliance with local laws and regulations regarding alcohol service. By having well-defined procedures, staff members know how to respond appropriately to specific scenarios, which helps maintain a safe and responsible environment for both patrons and employees. While defining drink prices, determining work hours, and selecting drinks offered are important aspects of operational management, they do not specifically relate to setting protocols for staff actions during service. Instead, the primary function of a house policy focuses on guiding staff behavior and decision-making within the context of beverage service.