British Columbia Serving It Right Practice Test

What is one of the final steps if a guest refuses to leave an establishment?

1. Contact the guest's friends

2. Call the police

3. Ask other patrons for support

4. Ignore the situation and proceed with service

The correct answer is: Call the police

When a guest refuses to leave an establishment, calling the police is often one of the final steps to ensure the safety of both staff and other patrons. In situations where a customer is being disruptive or non-compliant, it can escalate quickly, leading to potential harm or a disturbance. Involving law enforcement provides the necessary authority to handle the situation professionally and safely. The police have the training and legal backing to manage such conflicts, ensuring that everyone involved is protected and that the establishment can resume normal operations without risk. Contacting the guest's friends, asking other patrons for support, or ignoring the situation could potentially exacerbate the issue. Friends might not be willing or able to intervene effectively, other patrons may feel uncomfortable getting involved, and ignoring the situation could lead to further disturbances or compromise the safety of others in the establishment. Therefore, calling the police is a responsible and appropriate action to take when a guest becomes non-compliant and refuses to leave.