British Columbia Serving It Right Practice Test

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What is meant by the duty to intervene?

  1. Offering patrons additional drinks

  2. Reporting patrons to law enforcement

  3. Addressing potential violence or injury from patrons

  4. Encouraging aggressive behavior among patrons

The correct answer is: Addressing potential violence or injury from patrons

The duty to intervene refers to the responsibility of staff in licensed establishments to take action when they see signs of potential violence or injury among patrons. This concept emphasizes the importance of preventing harm and maintaining a safe environment for everyone present. Employees are expected to observe situations that may escalate and step in appropriately to de-escalate potential conflicts, remove problem patrons if necessary, or call authorities if the situation requires more serious intervention. In this context, the other choices do not align with the duty to intervene. Offering patrons additional drinks could exacerbate a situation rather than defuse it, while reporting patrons to law enforcement might be an action taken after the fact, rather than a preventative measure. Encouraging aggressive behavior not only contradicts the essence of intervention but also leads to unsafe circumstances in the establishment. Hence, addressing potential violence or injury is the correct interpretation of the duty to intervene, demonstrating a commitment to safety and responsible service.