What duty do licensees and their staff owe to patrons?

The duty that licensees and their staff owe to patrons primarily revolves around ensuring their safety and preventing harm. This responsibility encompasses a variety of aspects, including monitoring patrons' alcohol consumption, intervening when a patron appears to be over-intoxicated, and providing a safe environment within the establishment.

Preventing harm also entails being aware of any potential hazards, such as slippery floors or overcrowding, and taking appropriate action to mitigate these risks. This duty is crucial in promoting responsible alcohol service and protecting both the patrons and the establishment from legal liabilities.

In contrast, serving patrons as much alcohol as they desire neglects the critical aspect of responsible service, which could lead to unsafe situations. Providing free food is not a required duty and could be a business decision rather than a responsibility. Lastly, protecting patrons from complaints of neighbors does not align with the primary focus of ensuring patrons’ well-being while they are on the licensee's premises.