What to Do When Patrons Show Signs of Intoxication

We’ve all been there. You’re having a good time at a bar, enjoying the ambiance and perhaps a drink or two. But when the drinks start flowing a little too freely for some patrons, it’s crucial for the staff to step in and take action. So, what exactly should bar staff do when they notice patrons showing signs of intoxication? Let’s break it down and explore why the proper response is not just important—it's vital.

Stop Serving and Keep It Safe

The correct course of action is to stop service and ensure patrons' safety. This isn't merely about being a buzzkill; it’s about looking out for everyone’s well-being. Intoxicated individuals might not just be risking their safety, but they could put others at risk, too. Imagine a situation where someone is swaying a bit too much, or chatting loudly—these are usually the telltale signs of someone who's had one too many.

Think of this: Alcohol affects judgment and motor skills, which can lead someone to take risks they wouldn’t normally consider. Stopping service not only helps to prevent further intoxication but also fulfills a responsibility that licensed establishments have under British Columbia's liquor laws. You have a duty of care, right? That care extends to not just maintaining your establishment’s reputation, but also protecting your patrons and staff members.

Help Them Get Home Safely

Now, stopping service is just part of the equation. After ceasing to serve alcohol, the next big question is: what do you do with the patron? At this moment, your goal should be to assist them in getting home safely. This can mean calling a taxi, helping them contact a friend, or, if the situation allows, providing a safe space for them to sober up a bit before heading out.

You might be wondering, “But what happens if they refuse to leave?” It’s a tricky situation, sure. Your first response should still be calm and reassuring. Sometimes, a gentle nudge with empathy can go a long way. Sometimes, you might need to get a manager involved to handle things a bit more formally, but always prioritize patience and safety.

Why It Matters

Not only is your commitment to serving alcohol responsibly a legal requirement, but it also helps cultivate a safer, more enjoyable environment. When patrons know that staff cares about their safety, they’re likely to return. Plus, think about the bigger picture here — there’s a ripple effect. Keeping your establishment known for a safe, fun vibe can lead to positive word-of-mouth marketing. Who wouldn’t want to be known for a great night out, right?

Conclusion

So, as you gear up to take the British Columbia Serving It Right Practice Test, keep this golden nugget of wisdom in mind: the right actions in dealing with intoxicated patrons are essential, both for your future as a server and for the well-being of everyone in your establishment. With knowledge comes confidence, and with confidence comes the ability to create a memorable and safe experience for all patrons. After all, isn’t that what hospitality is all about?