British Columbia Serving It Right Practice Test

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Prepare for the British Columbia Serving It Right Test. Utilize flashcards and multiple choice questions, each offering hints and detailed explanations. Excel on your exam!

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What action should staff take when identifying a developing situation with an intoxicated patron?

Call security immediately
Observe and wait to see if it gets worse
Identify a backup team member for support
Ignore the situation until it escalates

The correct answer is: Identify a backup team member for support

Identifying a developing situation with an intoxicated patron requires prompt and effective action to ensure the safety of the individual and others present. Selecting a backup team member for support is a proactive approach. This means that staff can coordinate a response together, which allows for better management of the situation. By involving another team member, they can monitor the patron closely, communicate more effectively, and share responsibilities such as escorting the patron to a safe area or contacting security if necessary. This collaborative strategy not only enhances safety but also provides comprehensive support for the staff member handling the situation. It is crucial in service environments to ensure that staff do not handle potentially volatile situations alone, as this could lead to escalation. Engaging a backup helps maintain a calm atmosphere and demonstrates a commitment to responsible service.