What You Should Do When a Patron is Intoxicated

What You Should Do When a Patron is Intoxicated

Let's face it, working in the hospitality industry can sometimes feel like balancing on a tightrope, especially when dealing with intoxicated patrons. You might be wondering, what exactly should you do if a guest appears to be in a vulnerable state due to booze? Well, let’s break it down!

Understanding the Situation

Picture this: you’re pouring drinks at the bar, and someone comes up who’s clearly had a few too many. It’s a tricky situation—on one hand, your job is to serve; on the other, there’s a significant responsibility that comes with it. So, what’s a responsible server to do? Well, the priority here isn’t just about pouring another drink; it’s about ensuring the patron’s safety and well-being. That means stepping in when it’s clear the person’s capacity for sound judgment is compromised.

What Are Your Responsibilities?

So, what exactly does that responsibility look like? According to British Columbia’s guidelines, if you notice a patron is intoxicated, the correct action is to ensure their safety and consider intervention. This means being proactive rather than reactive—after all, prevention beats remedy every time!

• Offering Non-Alcoholic Beverages: Sometimes, the simplest solution is the most effective. How about suggestively offering a refreshing soda or a nice glass of water? This can help mitigate the effects of alcohol while still ensuring they feel attended to.
• Providing Food: A little something to soak up the spirits can work wonders. It not only shows you care but also aligns with the serving it right ethos.
• Safe Transportation: No one wants to be that person who let someone go off on a bad choice. Help them make plans to get home safely—be it by calling a cab, arranging a ride-share, or even a designated driver.
• Engaging Friends or Family: You can always try to bring in someone who knows them and can help keep them in check. Often, having a familiar face around can ease tensions and ensure everyone stays safe.

Why Can’t You Just Leave Them Be?

You might be thinking—"Isn’t it fine if I just leave them alone? They’re adults after all." Here’s the kicker: leaving an intoxicated person on their own can lead to risky behaviors or dangerous situations, like driving while impaired. And let’s not forget, as a server, you have a duty of care. It’s not just about your liabilities but also about fostering an environment where all patrons feel safe and valued.

The Dangers of Ignoring the Signs

Now, consider this: what happens if you were to keep pouring drinks? Encouraging an intoxicated patron to drink more only worsens the situation—potentially putting them, and others around them, at risk. It’s critical for servers to understand that every decision you make can either promote a safe atmosphere or contribute to an unfortunate incident. Think of it this way—your role is part bartender, part guardian.

Enhancing Safety in Your Establishment

Ultimately, your responsibility as a server extends beyond merely serving drinks; it involves actively participating in creating a safe and enjoyable environment. This not only shields your patrons from harm but also reflects positively on the establishment you represent. When patrons feel protected, they’re likely to return, boosting your business while you’re at it. Isn’t it rewarding to make a difference?

In Closing: A Responsible Approach Matters

So, what’s the moral of the story? Next time you’re faced with the question of how to handle an intoxicated patron, remember: Ensure their safety and consider thoughtful intervention. It’s all about compassion, responsibility, and doing your part to maintain a healthy nightlife scene in British Columbia. And let’s be honest—everyone wants to have a good time, right? Let’s just make sure it’s safe too.