British Columbia Serving It Right Practice Test

How should you handle the recording of incidents involving patrons?

1. Only document incidents considered severe

2. Record all significant events in a logbook

3. Rely on verbal accounts from witnesses

4. Make no records unless requested by upper management

The correct answer is: Record all significant events in a logbook

Recording all significant events in a logbook is essential for various reasons. First and foremost, maintaining a detailed record promotes accountability within the establishment. It ensures that there is a clear and documented history of events that can be referred to in case of disputes, investigations, or legal proceedings. This documentation can provide evidence that supports staff decisions and actions taken during the incident. Additionally, logging events assists management in identifying patterns or recurrent issues with patrons. By reviewing these records, management can implement strategies or training to address problems, enhance patron safety, and improve overall service. It also fosters a proactive approach to risk management, enabling establishments to be better prepared for similar situations in the future. In contrast, only documenting severe incidents may overlook less critical but still significant interactions that could lead to serious problems if not addressed. Relying solely on verbal accounts from witnesses can lead to inconsistencies and discrepancies that may not accurately reflect what happened. Furthermore, making no records unless requested by upper management could result in a lack of essential information being available when needed, hindering the ability to investigate or respond appropriately to incidents.