During the refusal of service to a minor, which is the first step a clerk should take?

When refusing service to a minor, the first step a clerk should take is to ask to see ID. This approach is essential for verifying the age of the individual attempting to purchase alcohol. By requesting identification, the clerk demonstrates compliance with the legal obligations for serving alcohol and helps ensure the responsible sale of liquor. If the minor is unable to provide valid identification proving they are of legal drinking age, the clerk can then proceed with the appropriate refusal of service.

Although removing liquor safely, allowing the purchase of a different item, or asking the individual to leave may be subsequent actions or consequences, verifying age through identification is the critical initial step. It establishes evidence and justification for any refusal of service that follows.