British Columbia Serving It Right Practice Test

The recommended approach for refusing service to intoxicated patrons is to explain the decision privately and discreetly. This method respects the dignity of the individual and helps to prevent potential embarrassment or confrontation in front of others. By communicating in a discreet manner, you can help the patron understand that the refusal of service is based on their current state rather than any personal judgment of their character. Additionally, this approach allows for a calmer interaction, which can de-escalate any potential tension. It gives the intoxicated individual a chance to hear and possibly accept the reasons behind the decision, leading to a more amicable resolution. This practice aligns with responsible service of alcohol principles, which emphasize safety and respect for all patrons, including those who may be intoxicated.